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To Become A Patient

Simply call us at (508) 393-4544 or email us at [email protected] We’ll ask you for some basic information and schedule a consultative appointment for you to meet with Dr. Poulos. Dr. Poulos tends to book several weeks in advance, so please plan accordingly!

Consultation with Dr. Poulos 

A consultation with Dr. Poulos is $150. Should you choose Dr. Poulos as your cosmetic surgeon, the $150 is deducted from the total cost of surgery and is automatically factored into your Proposal.

Please note, per our Cancellation Policy, all new cosmetic surgery patients must provide credit card information to schedule your initial appointment. Your credit card information is kept secure at all times. The card is charged only if you cancel your appointment with less than 24 hours notice, arrive very late to your appointment, or miss your appointment altogether without adequate notice. In that case, the credit card will be billed a $150 “No-Show” fee.

Your insurance options

If there is any likelihood that insurance may cover all or a portion of your consultation or surgery, we ask that you obtain a referral from your Primary Care Physician well in advance and fax it to our office at (508) 393-4692. If insurance will cover the cost of your consultation, we will ask you for your co-pay at the time of your visit.

All Medical History forms are now completed online and a link will be sent to your email address prior to your consultation appointment.

At check-in, you will be asked to complete HIPAA, financial and photographic consent documents. 

On the Day of Your Appointment

Once you arrive to your consultative appointment, you’ll complete paperwork detailing your demographics, medical history, and goals to improve your personal appearance. Even though cosmetic surgery is oftentimes not covered by insurance, we will ask to photocopy your insurance card to keep on file.

Our team member will lead you into an exam room where you’ll change into a robe to meet with Dr. Poulos. Once you and Dr. Poulos arrive at a definitive surgical plan, you will be presented with a proposal outlining the surgeon’s, anesthesiologist’s, and hospital’s fees. In the case of office procedures, the proposal will include surgeons’s and facility fees.

A 10% nonrefundable deposit for booking and administrative fees is required to book any cosmetic surgery. The remaining balance is paid at your preop visit or two weeks’ prior to surgery-whichever comes first. Dr. Poulos accepts cash, check, bank check, VISA, MasterCard, Discover or AmericanExpress credit cards, or financing through Care Credit.

Insurance-based surgeries typically take six-eight weeks to receive either approval or denial by your insurance carrier. We inform you of your claim status as soon as we receive word from your insurer. As always, you can call us at anytime at (508) 393-4544.

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Dr. Cynthia Poulos | Plastic Surgeon Northborough, MA

To my patients,

It is with mixed emotions that I have decided to discontinue doing the surgical part of my practice as of the end of this February. Even though I will no longer be doing surgery, I will continue to provide botox, fillers and noninvasive treatments. Having experienced the many changes that life has brought over so many years of practicing medicine, it has become time for me to commit to other pursuits. I thoroughly enjoy and look forward to taking care of people in the area of aesthetic medicine. I have had the privilege of taking care of so many wonderful patients over the past 30 years. I have learned so much from all of you. Thank you for your trust and support.

Please reach out to book your nonsurgical appointments. Our contact information, and scheduling will be the same as it always has been. You can call us at 508-393-4544.

My best to all of you,

Dr Poulos